Updates
Follow product changes, upcoming plans, and announcements around Howzer.
A full codebase deep audit turned into a release: 7 critical silent failures fixed (customer history, follow-up feedback linking, empty reports among them), reports now fully German and print-ready, installation around 6.3 GB smaller (16 → 9 models), ~30,000 lines of dead code removed — with zero breaking changes for v1 consumers.
Read moreThe v1 analyze response now returns the full analyzer breadth — purely additive, no breaking changes. Independent analyzers run in parallel (17% lower median latency), the severity model was retrained for long texts, and churn alerts were re-tuned on real data.
Read moreA maintenance release that strengthens three areas: an in-house German sentiment ML model, automated report delivery by email, and further robustness hardening for self-hosted operation.
Read moreA hardening release focused on reliability: honest results under load, customer replies grounded in the feedback, fail-closed persistence, air-gap-capable installation, and fully wired automation.
Read moreOur biggest release transforms Howzer into a complete customer intelligence platform — ML-powered analysis across 12 dimensions, customer journey tracking, predictive analytics, automated German-language reporting, and 45+ API endpoints.
Read moreThe pipeline now auto-extracts PLZ, city, reference numbers, and urgency markers from German customer emails. Channels are normalized from 50+ variants. CSV batch import and post-hoc enrichment endpoints round out enterprise intake.
Read moreThe pipeline now evaluates every feedback signal against 7 real-time alert rules, from churn risk to geographic incident clusters.
Read moreProduction hardening release with 17 P0/P1 fixes across text preprocessing, database persistence, monitoring instrumentation, and Windows deployment compatibility.
Read moreThe German-optimized pipeline is here, with improved sentiment analysis, emotion detection, root cause identification, and risk scoring. English pipeline remains on v2.2.
Read moreA detailed walkthrough of the Howzer pipeline, from message analysis to response drafting. Written for both technical and non-technical audiences.
Read moreHow the risk analyzer evolved from keyword matching to a multi-signal pattern engine with 40+ categories.
Read moreGeneric multilingual models miss nuance in customer feedback. Here's why we built dedicated German and English pipelines.
Read moreThe analysis pipeline now supports English as a first-class language with dedicated models, tone calibration, and language detection.
Read moreHow Howzer connects to email, chat, and ticketing systems without exposing your network.
Read morePersonal data never reaches the analysis models. A look at the redaction engine that runs before everything else.
Read morePipeline preview with live risk signals and enterprise pages.
Read moreDeployment in-tenant with zero internet egress and private connectors.
Read moreFaster global edge delivery and simpler deploys.
Read moreClearer story for self-hosted now and upcoming SaaS tiers.
Read moreCustomer service teams drown in messages. We think structured AI analysis, not chatbots, is the answer.
Read more