Understand every message. Respond with confidence.
Howzer reads customer messages, understands the problem, scores the risk, and drafts a professional reply. Privacy-first and self-hosted.
From signal chaos to orchestrated response
Guided playbooks turn raw messages into consistent, auditable actions across refund, access, and compliance flows.
Before
unstructured, inconsistent- Customer emails & replies scattered across agents
- Duplicate charge unclear, refund policy applied inconsistently
- Escalations late; no single source of truth
With Howzer
PLAYBOOK- Detects billing intent → routes to Refund playbook
- Guided checklist: verify charge, customer ID, policy step
- Auto-draft: clear resolution, refund terms, next steps
Process in-tenant; zero internet egress. PII redaction at ingress.
Each decision cites rules/signals. One-click drill-down to evidence.
Approval gates on sensitive actions. Clear handoffs to owners.
Drafts that meet policy & tone. Ready to send, ready to prove.
Enterprise
BuiltforenterpriseIT
Howzer runs self-hosted in your own cloud tenant. No data leaves your network. Role-based access, audit logging, and PII redaction are built in.
Security & Access
Enterprise SSO, role-based access controls, and customer-managed encryption keys.
- Microsoft Entra ID (OIDC/SAML) with SCIM provisioning
- Granular roles at project, dataset, and action level
- Customer-managed keys and secrets rotation
Data Protection
PII is redacted before analysis. You control retention, deletion, and who can access what.
- Automatic PII redaction at ingest
- Configurable retention and deletion workflows
- Immutable audit logs for every action
Deployment
Runs on Kubernetes in your own tenant. Zero internet egress by default. All AI models run locally.
- Kubernetes-native with standard container images
- Private networking with allow-list connectors
- No data sent to external AI providers
Frequently asked questions
Everything you need to know about Howzer. Can't find the answer you're looking for? contact us.
What does Howzer actually do?
Howzer reads customer messages from emails, chats, and tickets, then identifies tone, emotions, and root cause. It scores business risk, spots patterns across thousands of messages, and drafts a professional reply. Your team responds faster, more consistently, and with full audit trails.
How does the analysis work?
Each message is analyzed for language, sentiment, emotion, root cause, and risk. The system then adds business context like customer history and relevant policies. See the full breakdown on our How it Works page.
What languages are supported?
The pipeline is available in two versions: v2.4.0-DE is optimized for German with native German AI models, and v2.2 handles English. When a message's language can't be determined confidently, a multilingual fallback mode activates automatically.
Where is the product at right now?
Howzer v2.4.0-DE is the current German-optimized pipeline. The English pipeline is on v2.2. Earlier versions (v2.0, v2.1) have been superseded. The dashboard on this site shows demo data to illustrate how the pipeline works in real time.
How does Howzer protect personal data?
Personal information is redacted the moment a message enters the system. You control visibility through role-based access, set your own retention rules, and can run everything in your own infrastructure with no data leaving your network.
Can we run Howzer in our own infrastructure?
Yes. Howzer is designed to run in your own cloud tenant or on-premises. It supports enterprise single sign-on, customer-managed encryption keys, and can operate with zero internet access. A managed SaaS option is also on the roadmap.
What sources can we connect?
Email inboxes, chat and social media channels, and ticketing systems. All connectors run inside your network using allow-list networking. Every message is normalized into the same analysis pipeline regardless of source.
How does the response drafting work?
Howzer generates responses that reference the actual issue, follow your policies, and match the appropriate tone. Every draft goes through quality checks before reaching a human reviewer.
Do humans stay in control?
Always. Responses go through approval workflows before being sent. Role-based access controls who can do what. Every action is logged for audit purposes. Critical or high-risk messages are automatically escalated to senior staff.
How do you ensure response quality?
Every generated response is checked against quality standards: it must reference the actual issue, avoid generic filler, follow the right tone, and score above a minimum quality threshold. You can add your own benchmarks and track quality over time.
How long does it take to go live?
Most teams connect their message sources and start piloting within days. Self-hosted deployments in your own infrastructure typically require additional time for security review and network setup.
How do we get a demo?
Send us 5–10 representative customer messages and we'll configure a private walkthrough using your real scenarios. You can also explore the live demo sections on this site to see the pipeline in action.
What certifications do you have?
SOC 2 is in progress and ISO 27001 is on the roadmap. We provide DPA templates, sub-processor documentation, and DPIA support for enterprise customers. See our security page for full details.
Is there a free tier or trial?
We offer tailored demos with your own data so you can evaluate the system in a realistic setting. Contact us to set one up. No commitment required.
Still have questions?
We're happy to walk you through Howzer in a short call.
Make risk visible. Respond with confidence.
Less noise, more clarity. Howzer helps your team hear the real message behind every request, so replies feel fast, fair, and human.